Shipping Policy

To ensure best quality, all orders will ship on Tuesday with the average delivery time of 2-3 days via USPS Priority Mail.

You will receive a confirmation email with tracking number when it is shipped out. All orders processed by Tuesday 8am will be shipped the same day.

All orders processed after that will be shipped out the following Tuesday.

If you expect that you will be unable to receive your order, please email us at hello@kimchikooks.com to reschedule the shipment of your order.

We cannot ship to PO Box addresses.

We are currently serving following states only: NY, NJ, CT, RI, MA, VT, NH, PA, DE, MD, WASHINGTON DC, and northern VA

Return Policy

All sales are final.

Kimchi Kooks will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit.

To make sure that you are satisfied with the product you receive, please inspect and refrigerate the contents as soon as your order arrives.

Kimchi Kooks is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day it is scheduled to arrive.

All claims must be made within 5 days of receipt of goods.

FAQ

My kimchi is bubbling like a witches brew when I open it. Is this normal?

– Yes! You may have seen something similar when you open a bottle of kombucha. Kimchi is raw and lacto-fermented, meaning that it continues to ferment and produce lactic acid bacteria (LAB aka probiotics) that also serve as natural preservative of the content. This means that all the wonderful “good bacteria” producing activity inside the jar forms a little bit of gas, and thus pressure, that gets trapped within the jar, much like carbonation of soda. The bubbling, the fizzing, or the “exploding” of kimchi is attributed to this process of fermentation. All 100% natural and healthy! (For this reason, we request that you refrigerate the product for a few hours first before opening it, and that you please open the jar over the sink in case you experience any kind of spillage of content due to the bubbling action.)

My kimchi did not arrive cold. Should I be worried that my kimchi is spoiled?

– Absolutely not! Although we pack our shipment with enough cold packs to last the journey to arrive at your door nice and cool, we cannot ensure the fluctuation in temperature and atmospheric changes during its travel at all the different points of freight storage. There is no need to worry, however. Your kimchi is 100% safe! Although kimchi is kept cold to slow down and control its on-going fermentation process, it simply experiences continued fermentation during the time it is not kept cold. Deliveries that arrive in such state may experience some bubbling or “exploding,” or even some leakage of content due to high pressure build up as described in the previous answer. Please follow our suggestion on how to handle such item and make sure to enjoy your kimchi! (This condition will not constitute as damaged or spoiled.)

How do I know if my kimchi is fresh and not spoiled?

– There’s no getting around the fact that kimchi has a unique aroma, but the proof is in the taste. Kimchi, like other fermented products such as kraut, will taste strong, with some sweetness and fizz (from the fermentation!) and a vinegary tang. It should not taste rotten, but rather, refreshing and pickly. If you try kimchi, and your reaction is that it tastes spoiled, discard it. In addition, if you see any presence of mold, please discard it. However, we doubt you’ll feel that way when you try Kimchi Kooks! The kimchi techniques have been proven over many millenia!